Terms & Conditions

1. Company Information

Seviraglow (seviraglow.com) is owned and operated by:

Lumivaro Limited
Business Registration No. 80869010
Flat 5, 4/F, Won Hing Building
74-78 Stanley Street, Central
Hong Kong

Email: hello@seviraglow.com
Customer service hours: Monday to Friday 9:00 AM - 5:00 PM, Saturday and Sunday 11:00 AM - 4:00 PM (AEST). We respond to all enquiries within one business day.

In these Terms & Conditions, "Seviraglow", "we", "us" and "our" refer to Lumivaro Limited, trading as Seviraglow. "You" and "your" refer to the customer placing an order through seviraglow.com.

2. Applicability

These Terms & Conditions apply to every offer made by Seviraglow and to every order placed through seviraglow.com. By placing an order you confirm that you have read and accepted these Terms & Conditions. They are available on this page at all times and can be saved or printed for your records.

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force and effect.

3. Products and Offers

All product descriptions on our website are as complete and accurate as possible, so you can make an informed decision before purchasing. Images are true representations of the products offered. Obvious errors or mistakes in an offer (including obvious pricing errors) do not bind Seviraglow.

If an offer is of limited duration or subject to specific conditions, this is explicitly stated in the offer.

Our products are cosmetic products intended for external use only. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Individual results may vary. Always read the label and follow the directions for use. If you have sensitive skin or a known skin condition, we recommend performing a patch test before first use and consulting a healthcare professional if you have any concerns.

4. Orders and Formation of the Agreement

An agreement is formed when you place an order through our checkout and we confirm acceptance of that order by email. We may, within legal limits, verify whether you can meet your payment obligations and whether there are facts and circumstances that make accepting the order irresponsible. If we have good reason not to enter into the agreement, we may refuse an order or attach special conditions to it, in which case we will inform you and refund any amount already paid.

Please check your order confirmation carefully. If any details are incorrect, or if you wish to change or cancel your order, contact us as soon as possible at hello@seviraglow.com. We will do our best to accommodate your request before the order is processed for shipping.

5. Prices and Payment

All prices on seviraglow.com are displayed in Australian Dollars (AUD). The total price of your order, including any applicable taxes and charges, is displayed at checkout before you complete your purchase. Shipping within Australia is free; any shipping costs for other destinations are shown at checkout.

Payment is made in full at the time of ordering, using one of the secure payment methods offered at checkout (including major credit and debit cards). All transactions are processed using industry-standard encryption. We never store your full payment details.

Prices will not be increased after your order has been confirmed. We reserve the right to change prices for future orders at any time.

6. Shipping and Delivery

Orders are processed within 1-2 business days (Monday to Friday). Estimated delivery time within Australia is 5-10 business days after dispatch. Once your order has been shipped, you will receive a shipping confirmation email with a tracking number, and you can track your order at any time via our order tracking page.

The delivery address is the address you provide at checkout. Please make sure it is complete and accurate; if you need to change your delivery address, contact us within 24 hours of placing your order.

The risk of damage to or loss of products remains with Seviraglow until the order has been delivered to the address you provided. If your order is delayed, lost, or marked as delivered but not received, contact us at hello@seviraglow.com and we will work with the carrier to find a suitable solution. If we are unable to deliver your order within 30 days of the order date and no alternative delivery time has been agreed, you may cancel the order and receive a full refund.

For full details, see our Shipping Policy.

7. Returns and Refunds

We offer a 30-day change-of-mind return policy: if you are not satisfied with your purchase, you may return it within 30 days of receiving your order, provided the items are unused, unopened and in their original packaging. For change-of-mind returns, the cost of return shipping is at your expense. Once we have received and approved your return, we will refund the purchase amount to your original payment method within 5 business days.

For faulty, damaged or incorrectly described products, the conditions above do not apply — your rights under the Australian Consumer Law apply and we will cover the reasonable cost of the return. See section 8 below.

The full return procedure is described in our Return Policy. To start a return, email us at hello@seviraglow.com with your order number.

8. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.

9. Warranty

Seviraglow ensures that the products comply with the agreement, the specifications stated in the offer, and reasonable requirements of soundness and usability. Any additional warranty offered by Seviraglow or a manufacturer never limits your statutory rights, including your rights under the Australian Consumer Law.

10. Liability

To the maximum extent permitted by law, and subject always to section 8, Seviraglow's total liability in connection with an order is limited to the amount you paid for that order. We are not liable for damage caused by use of a product contrary to its directions for use.

11. Intellectual Property

All content on seviraglow.com — including text, images, logos, product names and page designs — is the property of Lumivaro Limited or its licensors and is protected by intellectual property laws. You may not reproduce, distribute or use any content from this website for commercial purposes without our prior written consent.

12. Privacy

We handle your personal information with care and in accordance with our Privacy Policy, which forms part of these Terms & Conditions.

13. Complaints

If you have a complaint about a product or about our service, please contact us at hello@seviraglow.com with a clear description of the issue. We will respond within 14 days of receipt. If a complaint requires more time to resolve, we will confirm receipt within 14 days and indicate when you can expect a substantive response.

14. Order Refusal at Delivery

If you refuse an order at delivery, or fail to collect your package from a pickup location within the carrier's timeframe after a failed delivery attempt, the costs of return shipping and handling may be deducted from your refund. These costs are AUD 15 per order plus the actual return shipping costs charged by the carrier.

15. Changes to These Terms

We may update these Terms & Conditions from time to time. The version published on this page at the time you place your order applies to that order. Changes never affect orders that have already been placed.

16. Governing Law and Disputes

These Terms & Conditions, and any order processed through seviraglow.com, are governed by the laws of the Hong Kong Special Administrative Region, where Lumivaro Limited is established. Your order will be processed in accordance with Hong Kong law.

Nothing in this section limits your right as an Australian consumer to rely on the Australian Consumer Law or to bring proceedings before the courts or consumer tribunals in your place of residence. Before taking any formal steps, we encourage you to contact us first at hello@seviraglow.com — most issues can be resolved quickly and amicably through our customer service.

17. Contact

Questions about these Terms & Conditions? Contact us:

Lumivaro Limited (trading as Seviraglow)
Business Registration No. 80869010
Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong
Email: hello@seviraglow.com